Transportation & Logistics » Air Transport » Airline passenger experience in the U.S. | U.S. air travel by satisfaction of airline contact options 2017

Americans who travel by air - satisfaction of airline contact options 2017

Overall, how satisfied are you with the contact options that airlines offer?

The data describes the results of a survey among Americans taken in April 2017 regarding air travel and broken down by satisfaction of airline contact options. As of April 2017, some 43% of the respondents stated that they were rather satisfied with the contact options provided by the airlines.

Very satisfied 38
Rather satisfied 43
Neither satisfied nor dissatisfied 14
Rather dissatisfied 2
Very dissatisfied 1
I haven’t contacted an airline, yet 2

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