The data depicts the number of customer complaints filed in the United States airline industry in 2017, ranked by category. In that year, over 2,700 complaints were registered regarding reservations, ticketing and boarding issues.
Airlines customer satisfactionAir travel experience has a lot of potential for improvement; parameters like on-time performance, baggage handling or lower airfares, followed by the growth of in-flight connectivity services, showed positive development on the North American airline satisfaction index .
