Transportation & Logistics » Air Transport » Airline passenger experience in the U.S. | U.S. airline travelers - preferred channels to book tickets 2017

Air passengers' preferences for booking tickets 2017

U.S. air passengers' preferred channels to book flights in 2017, by category

The data depicts the results of a 2018 survey among U.S. air travelers based on their preferences for booking channels in 2017, with a breakdown by type of travel. For domestic flights, some 55% of the respondents used the airline's website to book their tickets for personal flying purposes, while on international flights 40% of them said they book travel from an online travel agency.

Airline website	55	40	39	34
Online travel agency	36	40	29	38
Traditional or corporate travel agency	3	11	16	13
Airline reservation/ ticketing agent	4	7	11	13
Other	1	3	6	2

Air passengers' preferences for booking tickets 2017

StatInvestor