Transportation & Logistics » Air Transport » Airline passenger experience in the U.S. | Passengers not boarded - voluntary and involuntary 2017

Passengers denied boarding by the largest U.S. air carriers 2000-2017

Number of passengers denied boarding by the largest U.S. air carriers from 2000 to 2017, by type (in thousands)

The time line shows the number of passengers denied boarding (voluntary and involuntary) by the biggest U.S. air carriers from 2000 to 2017. In 2017, more than 23,000 passengers were denied boarding without their consent by the biggest U.S. air carriers.

Even though the number of people denied boarding is decreasing, the United passenger fiasco that happened in early April 2017, raises questions on how the leading U.S. airlines treat their customers.

2000	1062	57
2001	861	39
2002	803	34
2003	727	42
2004	702	45
2005	552	45
2006	619	55
2007	621	64
2008	620	64
2009	651	67
2010	681	65
2011	578	48
2012	539	59
2013	440	54
2014	418	49
2015	487	44
2016	430	41
2017	342	23

Passengers denied boarding by the largest U.S. air carriers 2000-2017

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