Transportation & Logistics » Air Transport » Airports 4.0 | Airline passengers - travel experience 2016

Airline passengers - emotional extremes 2016, by stage of journey

Share of passengers having positive or negative emotions during their journey in 2016, sorted by processing steps

The data displays the result of a 2016 survey among airline passengers regarding their travel emotions, based on the stage of their journey. The results show 86% of passengers experienced positive emotions at check-in, while 36% associated negative emotions at security.

Booking 91 9
Check-in 86 14
Bag-tag 89 11
Bag-drop 79 21
Security 64 36
Passport 75 25
Dwell time 95 5
Boarding 88 12
On board 91 9
Bag collection 69 31

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