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American customer satisfaction index scores for airlines in the United States 1995-2018

American customer satisfaction index scores for airlines in the United States from 1995 to 2018

The data displays the American customer satisfaction index scores for airlines in the U.S. from 1995 to 2018. Southwest Airlines received an American customer satisfaction index score of 80 in 2018.

1995	69	76	71	67	67	72
1996	69	76	71	70	66	67
1997	67	76	62	68	68	69
1998	65	74	67	65	65	65
1999	63	72	64	62	61	68
2000	63	70	63	62	62	66
2001	61	70	62	59	60	61
2002	66	74	63	64	63	66
2003	67	75	67	63	64	67
2004	66	73	66	64	62	67
2005	66	74	64	61	57	65
2006	65	74	62	63	62	64
2007	63	76	60	56	61	59
2008	62	79	62	56	54	60
2009	64	81	60	56	59	64
2010	66	79	63	60	62	62
2011	65	81	63	61	61	56
2012	67	77	64	62	65	65	81
2013	69	81	65	62	64	68	83
2014	69	78	66	60	66	71	79
2015	69	78	66	60		71	81	75	65	58	54
2016	72	80	72	68		71	80	77	65	66	62
2017	75	80	76	70		76	82	78	71	63	61
2018	73	80	74	67		74	79	79	74	62	62

American customer satisfaction index scores for airlines in the United States 1995-2018

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