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Customers demand on last mile services from retailers 2017

What are your customers demanding most from their last mile services?

The data depicts the findings of a 2017 retail supply chain survey that took place in North America and Europe regarding the most in-demand last mile services from retailers. According to the survey, 65% of the retail respondents stated that their customers demand delivery flexibility.

Delivery flexibility 65
Speed of delivery 61
Realtime visibility 51
Delivery options 45
Specific delivery slot selection 41
Other 8