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U.S. online order shipping expectations and offers 2017

Consumer expectation regarding online order shipping in the United States as of February 2017

The data describes the consumer expectation regarding online order shipping in the U.S. as of October 2015. During the survey period, 42% of consumers stated that they wanted same-day shipping but only 29% of retailers were currently offering it. An additional 26% of retailers were planning to offer same day shipping in the next 12 months.

Hyper local (1-3 hour shipping)	41	24	18	38
Same day shipping (1 day)	42	29	26	49
Overnight shipping	52	59	19
Express shipping (1-3 days)	64	73	17	51
Standard shipping (5-7 days)	63	83	11	37
Collect from store	38	23	24	29
Collect from locker/other collection point	37	21	20	25
Specified timeslot for delivery	43	30	23	31
Guaranteed weekend or after hours shipping	46	25	27	34
International delivery	35	39	24

U.S. online order shipping expectations and offers 2017

StatInvestor