Transportation & Logistics » Logistics » Last-mile delivery | Last-mile delivery initiative - importance for retailers and manufacturers 2017

Importance of last-mile delivery among retailers and manufacturers worldwide 2017

Level of importance of last-mile delivery initiatives among retailers and manufacturers in the world in 2017, by type

The data depicts the findings of a 2017 global retail supply chain survey regarding the importance of last-mile delivery initiatives among retailers and manufacturers worldwide. According to the survey, retailers and manufacturers considered reducing costs and improving margins as the most important priority among their last-mile initiatives.

Reducing costs/ improving margin 4.18
Gaining greater control over the consumer experience related do delivery 3.78
Improving access to clear order, consumer and carrier data for in-transit shipments across consumer service, operations and logistics teams 3.76
Improving the ability to take dynamic and proactive action on in-transit issues 3.71
Improving bidirectional consumer communication with regards to expectations, tracking of shipments and resolution of in-transit issues 3.66
Segmenting delivery options based on consumer profile 3.37
Reducing inbound call volume to consumer service and/or shipment inquiries to the logistics team 3.25

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