Transportation & Logistics » Logistics » Last-mile delivery | Last mile delivery: customer service improvement 2017

Improvement of customer services in last mile delivery 2017

What measures have you implemented to improve customer service for your last mile delivery?

The data shows the findings of a 2017 retail supply chain survey that took place in North America and Europe regarding the measures implemented to improve customer service for last mile delivery. According to the survey, 73% of the respondents were putting effort on improving customer communication for their last mile customers.

Improving customer communications for customers 73
Training for delivery staff 66
Increased last mile visibility for customers 60
Increased last mile delivery options for customers (same day/next day) 54
Delivery feedback surveys 42
Other 4

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