Transportation & Logistics » Logistics » Reverse logistics | Return deliveries worldwide - reason and shopping channel 2015

Return deliveries - reason for returning and shopping channel 2015

Sales return deliveries worldwide in 2015, by reason and shopping channel (Figures expressed in billions of U.S. dollars, unless otherwise specified)

The data illustrates sales returns worldwide in 2015, broken down by reason for returning and shopping channel. In that year, consumers returned defective products to online shops to the value of 6.3 billion USD.

Wrong size 54 8.4
Late delivery 0 4.6
Defective 65.6 6.3
Didn't match description 0 6.1
Wrong item 92.9 6.3
Poor quality 90.1 6.3
Buyer's remorse 80.8 7.9
Gift 57.4 6.7
Fraud 23.9 4.3
Price 78.1 5.3
Other 36.2 7.6

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