Transportation & Logistics » Logistics » Reverse logistics | Online shopping - return policy influence 2016

Shopping behavior of online shoppers based on return policy worldwide 2016

Return options influence on online shoppers in 2016 worldwide, by type

The data illustrates the results of a global survey regarding the influence of returns policy on online shopping in 2016. The survey showed that just 28% of the online shoppers were satisfied with the return services provided by online retailers.

A retailer's online returns policy has deterred them from making a purchase 49
Will always look at a retailer's returns policy before completing an online purchase 39
Were satisfied with the return services provided by online retailers 28

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