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American customer satisfaction index: limited-service restaurants U.S. 2006-2018

American customer satisfaction index scores for limited-service restaurant chains in the United States from 2006 to 2018

The data displays the American customer satisfaction index scores for limited-service restaurant chains in the U.S. from 2006 to 2018. In 2018, the ACSI score for all limited-service restaurants in the United States was 80.

ACSI for limited-service restaurants - additional information In 2017, the limited-service restaurant chain in the U.S. with the highest American Customer Satisfaction Index (ACSI) score was Chick-fil-A. With a score of 87 out of 100, the chain was seven points higher than the average score for all limited-service restaurants.

2018 69 77 76 74 79 77 80 80 77 78 80 78 87 79 81 80 79 74
2017 69 78 77 76 78 76 79 82 78 77 76 79 87 79 82 81 80 75
2016 69 78 76 75 78 76 79 82 81 75 77 80 87 78 81 80 80 74
2015 67 73 72 72 75 73 77 78 74 74 78 78 86 83 80 77 74 72
2014 71 74 76 72 80 78 80 82 80 76 82 75 78
2013 73 81 76 74 81 79 80 82 82 80 80 80 83
2012 73 75 75 77 77 78 80 83 82 76 78 79 82
2011 72 75 75 76 77 77 79 79 80 80 81
2010 67 75 74 74 77 77 75 80 78 78 78
2009 70 69 69 73 77 76 78 75 75 76 74
2008 69 70 71 70 75 73 78 76 75 77 76
2007 64 71 69 69 75 78 77 77 75 78 72
2006 63 70 70 70 75 76 77 79 77 77 76

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