The data shows the distribution of the ten main inhibitors of online purchase of cosmetics products in Italy in 2017. As of the survey period, over 23% of the Italian consumers of cosmetics and make up products opted for traditional purchases in retail shops because they feared that might not be able to find the product with the characteristic they want online.
Online I can't find the products with the characteristics I am interested in | 23.4 |
I do not trust online payment | 20.8 |
Negative experiences in the past | 19.3 |
Fear of receiving the wrong products | 12.5 |
Inability to understand the products characteristics | 10.8 |
I do not understand the color of the product | 9 |
Return policy | 8.6 |
Shipping costs | 7.5 |
The product might be lost during the delivery | 6.8 |
I prefer dealing with the product directly | 6.7 |