Reasons for shopping at Sephora and Ulta for health and beauty aids (HBA) in the U.S. as of November 2016, by retailer. While 58% of respondents reported that they shopped at Ulta because of the promotions, only 32.9% of Sephora customers attributed their patronage to promotions.
Selection | 76.6 | 65.4 |
Quality | 60.1 | 74.5 |
Promotions | 58 | 32.9 |
Price | 52.7 | 32 |
Location | 51.2 | 24.9 |
Brands Available | 46.2 | 52.1 |
Frequent Shopper Card | 30.6 | 21 |
Unique Products | 26.2 | 26.7 |
Service | 23.4 | 32.3 |
Store Appearance | 20 | 17.4 |
Trustworthy Retailer | 18.9 | 28.3 |
Knowledgeable Sales People | 16.2 | 16 |
Store Layout | 14.4 | 13.2 |
Easy to Navigate Website | 13.8 | 20 |
Store Experience | 11.9 | 18 |