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Banking channels used by Co-operative clients in the UK 2015

United Kingdom: Which of the following methods do you use to communicate or interact with The Co-operative Bank plc?

The data displays the share of Co-operative bank customers who use various banking channels and communication methods in order to interact with their main bank in the UK as of 2015. In that year, 59% of respondents resorted to online banking to communicate with their main bank, and further 39% visited the branch.

Online 59
Visit a branch 39
Telephone 32
Mobile app 11
Other 8
None of these 7
Don't know 3