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Unpleasant experiences with couponing in China in 2011

Unpleasant couponing-user experiences in China in 2011
Created with Highcharts 5.0.1471.671.640.340.328.628.621.721.721.121.115.315.312.412.4False online description of the product/service agreementBad serviceLong delivery timeIntentional provision of false informationProvider refused to provide appropriate servicesGoods lost or damaged during shipping/deliveryFailure of coupon-issuing party to fulfil agreement05101520253035404550556065707580

The data displays the main unpleasant experiences users had with couponing in China in 2011. At this time, 12.4% of couponing users in China complained that the issuing website did not fulfil their part of the agreement following purchase.

False online description of the product/service agreement 71.6
Bad service 40.3
Long delivery time 28.6
Intentional provision of false information 21.7
Provider refused to provide appropriate services 21.1
Goods lost or damaged during shipping/delivery 15.3
Failure of coupon-issuing party to fulfil agreement 12.4

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