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ACSI - U.S. customer satisfaction with online retail as of 2017

U.S. customer satisfaction with online retail from 2000 to 2017 (index score)

The data illustrates the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2017, customer satisfaction with electronic retail decreased from 83 to 82 points.

2000	78
2001	77
2002	83
2003	84
2004	80
2005	81
2006	83
2007	83
2008	82
2009	83
2010	80
2011	81
2012	82
2013	78
2014	82
2015	80
2016	83
2018	82

ACSI - U.S. customer satisfaction with online retail as of 2017

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