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ACSI - U.S. customer satisfaction with mobile retail in 2016

U.S. customer satisfaction with selected mobile retailers as of December 2016 (index score)

The data illustrates the customer satisfaction with the overall mobile retail sector in 2016, measured with the American Customer Satisfaction Index (ACSI) score. During the survey period, customer satisfaction with Amazon.com reached a mobile satisfaction score of 85.

Amazon.com	85
Apple	82
Coach	82
H&M	82
L.L. Bean	82
Under Armour	81
HSN	81
Newegg	81
Nike	81
Best Buy	80
Express	80
Aggregate Mobile Satisfaction	80
Kohl's	80
Neiman Marcus	80
Etsy	79
Nordstrom	79
Staples	79
Target	78
Gap	78
Home Depot	78
Lululemon	78
Macy's	78
QVC	78
Walmart	77
Walgreens	76
Sears	74

ACSI - U.S. customer satisfaction with mobile retail in 2016

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