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ACSI - U.S. customer satisfaction with Amazon.com as of 2017

U.S. customer satisfaction with Amazon.com from 2000 to 2017 (index score)

The data displays the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2017. In 2017, the customer satisfaction score of the online retailer was 85 out of 100 ASCI points.

2000	84
2001	84
2002	88
2003	88
2004	84
2005	87
2006	87
2007	88
2008	86
2009	86
2010	87
2011	86
2012	85
2013	88
2014	86
2015	83
2016	86
2017	85

ACSI - U.S. customer satisfaction with Amazon.com as of 2017

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