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E-commerce fulfillment priorities of online shoppers worldwide 2017

Most important online shopping delivery elements to be actioned by e-retailers according to global online shoppers as of October 2017

The data shows the most important online shopping delivery elements to be actioned by e-retailers according to global online shoppers as of October 2017. During the survey period, 70% of respondents stated that they expected e-retailers do display clear information about delivery charges before the purchase.

Clear information about delivery charges before purchase 70
Simple and reliable returns process 57
Free returns 57
Free delivery on purchases over a particular value 54
Landed cost calculator at check-out 51
Full visibility on delivery process, clearly visible track & trace available 49
Possibility to select delivery location 47
Receiving delivery within an agreed time range 45
Rapid response customer service 44
Electronic notication of delivery 42
Knowing which company will deliver goods 35
Receiving delivery on an exact day, dened at purchase moment 33
Possibility to select a predened date and time slot for delivery 29
Possibility to select speed of delivery 27
Delivery within 2hr time window, informed 24hrs in advance 25
Delivery at home on a Saturday 21
Possibility to select the delivery company 20
Delivery at home in the evening 20
Possibility to reroute packages while in transit 20
Delivery at home on a Sunday 15

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