The data describes the bank channels used when making a transfer between accounts in the U.S. in 2017. During the survey period, it was found that 46% of the respondents preferred to perform account-to-account transfers online, through an automated portal.
Online, through an automated portal | 46 |
In-person with a bank teller | 23 |
Not applicable | 14 |
At an ATM | 5 |
In person with a branch manager | 3 |
Over the phone, with an automated answering system | 3 |
Over the phone, speaking with a live person | 2 |
Online, collaborating with a live person | 2 |
Through traditional mail correspondence | 1 |