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Amazon delivery speed expectations fulfillment in the United States 2018

Frequency with which Amazon and other digital retailers meet delivery speed expectations of internet users in the United States as of February 2018

The data describes the frequency with which Amazon and other digital retailers meet delivery speed expectations of internet users in the U.S. as of February 2018. During the survey period, 30% of respondents stated that Amazon always met their expectations regarding delivery speed. Only 15% of respondents stated the same about other digital retailers.

Always 30 15
Often 40 45
Sometimes 18 28
Rarely 3 6
Never 9 7