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Investor-owned utilities - highest customer satisfaction in the United States 2018

Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2018

The data describes investor-owned utilities which scored highest in the American Customer Satisfaction Index (ACSI) in 2018. The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the U.S. With an index score of 80, Atmos Energy was ranked second in 2017.

Average investor-owned utilities 75
CenterPoint Energy 82
Atmos Energy 80
Southern Company 79
Dominion Energy 78
PPL 78
Consolidated Edison 78
NiSource 78
Sempra Energy 77
NextEra Energy 76
Edison International 76
Ameren 76
Berkshire Hathaway 76