Financial Services » Banking » Credit cards in the United States | Credit card complaints in the U.S. 2017

Credit card consumer complaints in the United States 2017

Complaints of credit card users in the United States in 2017
Created with Highcharts 5.0.1425251818131399888866444433Problems with a purchase shown on your statementOther features, terms, or problemsFees or interestGetting a credit cardProblems with making paymentsClosing your accountAdvertising and marketing, including promotional offersOtherProblem with a credit report or credit scoreStruggling to pay your bill0246810121416182022242628

The data illustrates the most common credit card complaints filed with the Consumer Financial Protection Bureau (CFPB) in 2017. In that year, problems with purchases shown on billing statements accounted for 25% of all complaints submitted.

Problems with a purchase shown on your statement 25
Other features, terms, or problems 18
Fees or interest 13
Getting a credit card 9
Problems with making payments 8
Closing your account 8
Advertising and marketing, including promotional offers 6
Other 4
Problem with a credit report or credit score 4
Struggling to pay your bill 3
Trouble using your card 3

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